Shipping Policy – Celnovix

Last updated: October 2, 2026

At Celnovix, we aim to make every delivery clear, trackable, and reliable. Please review the information below regarding order processing, shipping locations, delivery estimates, and tracking.

1. Order Processing

Orders are typically processed within 2–3 business days (Monday–Friday, excluding public holidays).

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

2. Where We Ship From

Celnovix fulfills orders from our U.S. and PRC warehouses.

Your order may be fulfilled from either location depending on product availability, inventory levels, delivery destination, and operational requirements.

The fulfillment location is selected when your order is processed and cannot currently be selected manually at checkout.

Regardless of which warehouse your order ships from, the product specifications and quality standards remain the same.

In some cases, an order containing multiple products may be shipped in separate packages from different Celnovix warehouses. If this happens, you will receive tracking information for each shipment.

3. Shipping Methods, Costs & Estimated Delivery

We currently offer the following shipping options:

Shipping Method	Estimated Delivery Time	Cost (USD)
Standard Shipping	7–14 business days	$5.99
Express Shipping	5–8 business days	$7.99
Standard Shipping on $99+ orders	7–14 business days	FREE
Express Shipping on $99+ orders	7–14 business days	FREE

Free Standard Shipping is available on orders of $99 USD or more after discounts and before applicable taxes.

Delivery estimates begin after your order has been dispatched.

Please note that delivery times are estimates rather than guaranteed arrival dates. Actual delivery times may vary depending on the fulfillment location, destination, carrier operations, customs processing, weather, peak shipping periods, and other circumstances outside our reasonable control.

4. Tracking Your Order

Every Celnovix shipment includes tracking.

Once your order has been dispatched, your tracking number will be sent to the email address provided at checkout.

Tracking information may take 2–3 business days after dispatch to begin showing movement in the carrier’s system.

If your order is shipped in multiple packages, you may receive more than one tracking number.

5. Duties, Taxes & Customs

Orders may be fulfilled from either our U.S. warehouse or PRC warehouse.

Customers will not be required to pay additional import duties, customs clearance fees, or import taxes upon delivery.

Where such charges apply to a shipment, they are handled as part of Celnovix’s shipping and fulfillment process. The amount paid at checkout will not be increased by unexpected customs or import charges collected from you at delivery.

This applies regardless of whether your order is fulfilled from our U.S. or PRC warehouse.

Please note that customs processing procedures and clearance times are determined by local authorities and may occasionally affect delivery times.

6. Supplement Shipping & Storage

Celnovix products are packaged to help protect them during normal transportation and handling.

After delivery, please retrieve your package promptly and store your products according to the storage instructions provided on the product label.

Packages may occasionally experience temperature fluctuations during transportation. Celnovix is not responsible for deterioration caused by improper storage or prolonged exposure to unsuitable conditions after confirmed delivery.

If your product arrives damaged or appears to have been compromised during transportation, please contact us so we can review the issue.

7. Incorrect or Incomplete Shipping Addresses

Please review your shipping information carefully before completing your order.

Celnovix is not responsible for delivery problems caused by an incorrect or incomplete address submitted by the customer.

If you notice an error after placing your order, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment.

If an order is returned because of an invalid or undeliverable address, additional shipping charges may apply if reshipment is requested.

8. Lost or Missing Packages

If tracking shows your package as delivered but you cannot locate it, please first check the delivery area, household members, neighbors, and the local carrier.

If tracking indicates that your shipment may have been lost in transit, please contact us at info@celnovix.com. We will review the tracking information and assist with the carrier investigation where appropriate.

Celnovix is not responsible for theft occurring after confirmed delivery, except where otherwise required by applicable law.

9. Damaged or Defective Products

If your order arrives damaged, defective, or compromised during transportation, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Photos of the affected product
• Photos of the shipping packaging
• A brief description of the issue

Once reviewed, eligible cases will be resolved through an appropriate replacement or refund at no additional cost to you.

Please do not discard the product or shipping packaging until your request has been reviewed, as additional information may be required.

10. Returns & Refunds Related to Shipping

Eligible unopened products may be returned within 30 days of delivery, subject to the terms of our Return Policy.

Unless the return results from a Celnovix fulfillment error or an eligible damaged or defective product, original shipping charges are non-refundable and return shipping costs are the responsibility of the customer.

Please review our Return Policy for complete return eligibility, exclusions, and refund procedures.

11. Need Help?

If you have questions about your shipment, tracking information, or delivery, please contact us:

Celnovix
Operated by NEXURE INC
Email: info@celnovix.com

We aim to respond to customer inquiries within 1 business day.